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OUR FIVE SELLER SATISFACTION GUARANTEES
#1. COMMUNICATION GUARANTEE
You will be kept posted on the progress of the sale of your home with weekly updates. The appropriate Team Member will return your phone calls within 24 hours. GUARANTEE: If we fail to give you a weekly update or if we do not return your call within 24 hours, we will PAY you $100 CASH (up to a maximum of $300).
#2. HONEST PROMISES GUARANTEE
Guarantee #1 is a good example. We are not going to wildly promise you the moon and stars to get your business. We will tell you what we can and will do, how we operate, as well as what we will not do, up front, in clear language. When we list your home, we will give you a detailed Professional Service Agreement in writing. GUARANTEE: If we fail to honor that agreement, we will give you $100 CASH.
#3. REALITY BASED SELLING PRICE RANGE
We get you top dollar. Our track record and statistics prove it. But we will never play the “bait ‘n’ switch” game of promising to get you a wholly unrealistic price just to get your listing, then earing you down with low ball offers. Unfortunately, this does go on in our business. GUARANTEE: For every $10,000 we sell your home for below the agreed upon range, we will give you $500.00 in cash (up to a maximum of $1,000).
#4. REALITY BASED TIMETABLE
We implement a complete marketing program to sell your home. You know in advance what will occur step-by-step, and will receive a marketing email update. We also set a “target date” for the timing of the successful sale of your home. In many cases, we will sell your home faster. GUARANTEE: If we fail to sell your home within 120 days we will give you $100.00 for each week after that (up to $1,000).
#5. CANCELLATION GUARANTEE
If at any time you are not satisfied with our level of service, or if your situation changes for any reason, you can cancel the agreement. No hidden fees or penalties. You can cancel at anytime.